Parts Return Policies

To serve the best interests of all our customers, Ring Power Corporation offers a liberal parts return policy, subject to the conditions listed below:

I. New Caterpillar parts normally stocked by Ring Power

Proof of purchase is customer's responsibility.

A. Your full purchase price will be credited to your account if returned within 30 days of purchase date.

B. Parts returned after 30 days, but within one year from date of purchase, will be considered for credit at 90% of the original purchase price, provided they are current and returnable to our supplier on the date of return and are in new, saleable condition

C. Parts returned after one year from date of purchase may, at our option, be considered for purchase back from the user. In such cases, our purchase price shall be determined by us and in no case shall our purchase price exceed 50% of the original price to the customer.

Returns will be processed within 30 days of receipt.

To initiate a parts return, either bring parts to your local parts department or ship to store with proper documentation and contact information.

II. New Caterpillar parts not normally stocked by Ring Power - "non-stock" parts.

Proof of purchase is customer's responsibility.

A. Non-stock parts returned within 7 days will be considered for credit at 90% of the original purchase price.

B. Non-stock parts returned after 7 days, but within one year from date of purchase, will be considered for credit at 80% of the original purchase price, provided they are current and returnable to our supplier on the date of return and are in new, saleable condition.

C. Non-stock parts returned after one year from date of purchase may, at our option, be considered for purchase back from the user. In such cases, our purchase price shall be determined by us and in no case shall our purchase price exceed 50% of the original price to the customer.

Exceptions to items I and II above.

A. Parts labeled nonreturnable in the most recent Caterpillar numerical parts record will not be credited to your account. These include items subject to deterioration such as gaskets, O-ring seals, hose, chemicals compounds, etc.

B. Parts showing signs of having been mounted on or removed from machines are not returnable.

C. All parts must be in new and saleable condition and in the original container. Finished surfaces must be free of rust and any signs of deterioration to qualify for return.

D. Material cut to order, such as radiator hose, copper tubing or weather strip, are not returnable.

E. Electrical components are not returnable.

B. Parts showing signs of having been mounted on or removed from machines are not returnable.

C. All parts must be in new and saleable condition and in the original container. Finished surfaces must be free of rust and any signs of deterioration to qualify for return.

D. Material cut to order, such as radiator hose, copper tubing or weather strip, are not returnable.

E. Electrical components are not returnable.

III. New Non-Caterpillar parts normally stocked by Ring Power.

Proof of purchase is customer's responsibility.

A. Your full purchase price will be credited to your account if returned within 30 days of purchase.

B. Parts returned after 30 days, but within one year from date of purchase, will be considered for credit at 75% of the original purchase price, provided they are current and returnable to our supplier on the date of return and are in new, saleable condition.

C. Parts returned after one year from date of purchase may, at our option, be considered for purchase back from the user. In such cases, our purchase price shall be determined by us and in no case shall our purchase price exceed 50% of the original price to the customer.

IV. New Non-Caterpillar parts not normally stocked by Ring Power - "non-stock" parts.

Proof of purchase is customer's responsibility.

A. Non-stock parts returned within one year from date of purchase, will be considered for credit at 75% of the original purchase price, provided they are current and returnable to our supplier on the date of return and are in new, saleable condition.

B. Non-stock parts returned after one year from date of purchase may, at our option, be considered for purchase back from the user. In such cases, our purchase price shall be determined by us and in no case shall our purchase price exceed 50% of the original price to the customer.

 
V. To be considered for return, all parts must be delivered F.O.B. our store. Proof of purchase, as well as date of purchase, is the customer's responsibility.

VI. Returned parts found unacceptable by us will be held for a period not to exceed 30 days pending notification for disposition. After we have given customer notification, if the parts are not picked up or disposition advice received within 30 days of our notice, disposition will be at our choice.

This return policy is extended to our customers as a voluntary service. We reserve the right to cancel all or any portion of this policy at any time without prior notice. This supersedes and nullifies all previous parts return policies in effect at Ring Power Corporation. Shipping charges will not be considered for refund unless requested and approved by Parts Manager.